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Hello, we are increasingly having the problem that messages cannot be delivered. 
Although the customer has already received emails from in the past. 
 

#Here are two examples

 

 

 

Hi.

This is similar to other reports where you instance’s mail subsystem may have been banned/flagged and hence you are not able to send emails from it.

Not that I could understand/translate the whole error message, but based on your description, this is usually addressed at backend with the help of support.

I’d suggest then to submit a support case instead.

 

Regards,

Hi,
where can I open such a support case?
 

Hi,
where can I open such a support case?
 

Hi.

support@freshdesk.com

 

Regards,

Hi,
where can I open such a support case?
 

Also portal, where Chat is available:

support.freshdesk.com

 

Regards,

Hi @qeridoodw,

 

Greetings from Freshworks community. We can see that a ticket has been raised and the issue has been resolved. Feel free to reach out to us anytime by emailing us at Support@Freshdesk.com if you require any further assistance. I wish you a nice day ahead!

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