Hello, 

Our user is directsight.freshdesk.com

We have an increased issue which is largely affecting us and our customers in the instance that new tickets/emails are not coming through to our inbox, customers are not receiving our email responses to them (so think they are being ignored!). We could be corresponding with a customer back and forth and then suddenly the trial goes quiet and they haven't received my reply/vice versa. 

It's becoming increasingly difficult and frustrating from our side as we cannot explain to our customers where these missing emails/tickets go.

We have checked the Spam Folder in Freshdesk and there is nothing in there. 

Does anyone have any advice/guidance? 

Many thanks!