Hi Team,
I am getting multiple reponses as "Undelivered: Ticket Received" on my freshdesk a account for a client. Pls help to resolve.
Thanks,
Mansi
Solved
Multiple Error Emails: Undelivered :Ticket received
Best answer by mahendarsingh
Hi
Thank you for bring this up.
I understand you are receiving multiple tickets with undelivered subject. Please note that when you make use of custom mail server every email which lands in your inbox would result in ticket creation. Please setup a filter on your inbox to detect these undelivered notifications so that they don’t result in ticket creation. Additionally keep a track on the email looping and if one specific support email address of the customer is resulting in this then please skip email notification to that specific email address vai automation. Please feel free to let me know if you require any further assistance on this matter or loop in support@Freshdesk.com for any additional help.
Thank you !!
+9- Community Manager
- Answer
Hi
Thank you for bring this up.
I understand you are receiving multiple tickets with undelivered subject. Please note that when you make use of custom mail server every email which lands in your inbox would result in ticket creation. Please setup a filter on your inbox to detect these undelivered notifications so that they don’t result in ticket creation. Additionally keep a track on the email looping and if one specific support email address of the customer is resulting in this then please skip email notification to that specific email address vai automation. Please feel free to let me know if you require any further assistance on this matter or loop in support@Freshdesk.com for any additional help.
Thank you !!
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