I trust this message finds you all in good spirits. I'm currently working with Freshdesk and am seeking guidance on setting up automations related to ticket status transitions.
- Has anyone successfully configured a similar automation in Freshdesk for ticket status transitions?
- What specific steps did you take to set up this automation, and are there any best practices I should be aware of?
- Are there any known challenges or limitations when it comes to automating ticket status transitions in Freshdesk?
Your expertise and insights would be incredibly helpful as I work through this automation task. Thank you in advance for your time and assistance!
Best regards, BBR game