Hi,
We have changed our domain to a new domain name which means we had to change all our email addresses as well. After doing that, when a client logs a tickets to Freshdesk, we do receive the ticket, but when we as agents reply to the ticket, it creates a new ticket.
I have checked all the suggested setting as from the knowledge base, but it still happens.
Any ideas?
Hi
Welcome to Freshworks community! I will create a support ticket and reach out to you so that we can troubleshoot this.
Regards,
Yusuf Ahmed
Hi
It looks like there was a ticket created already for the issue and that the issue is now sorted. Feel free to leave a comment or reach out to us anytime if you require any further assistance.
Happy Freshdesking!
Regards,
Yusuf Ahmed
Hi Yusuf,
Yes, the issue has been sorted and you can close the ticket.
Thx
Hi
Thank you for the update. Feel free to reach out to us anytime if you require any further assistance.
Regards,
Yusuf Ahmed
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