Can an option be added to require Time Tracking for a ticket to be resolved, if the ticket has an assignee/owner? Having trouble finding a way to do this.
Solved
Require Time Entry for ticket Resolution
+6- Top Contributor ⭐
Best answer by Daniel Söderlund
If you check under Closure Rules in Admin you have the option to force time entry.
+14- Top Contributor ⭐
- Answer
If you check under Closure Rules in Admin you have the option to force time entry.
+14- Top Contributor ⭐
Else maybe this is a option, when the ticket is closed/resolved and values are both false you re open the ticket and adding a note saying the agent need to add time. I haven’t tested this.
Synerity | Your Nordic Freshworks Partner | Seamless Support & Solutions | www.synerity.eu
what i miss is the option to enable closure rules for different companies (departments/groups etc), it is not an ‘all or nothing’ on those rules but we have different requirements per entity.
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