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Schedule Export of Tickets for a specific set of accounts

  • Apr 28, 2021 10:40 AM UTC
  • 1 reply
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gbinsta
Apprentice

As a CSM, I handle multiple accounts and I would like to schedule a report on a daily basis for all the unresolved tickets associated with my accounts. Does Freshdesk support this feature?

Best answer by hemanth.ramya

Hello @gbinsta,

 

We can schedule reports using the Analytics feature in Freshdesk. You just have to set report/widget level filters based on your requirements, save the changes and schedule the report to get the required data. Please refer to the article link to get detailed insights on the same: 

https://support.freshdesk.com/en/support/solutions/articles/240703-scheduling-and-subscribing-to-reports-in-analytics 

 

For any further help, feel free to drop a note here or write to support@freshesk.com and we would be happy to help! 

 

Cheers,

Freshdesk Community Team

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    hemanth.ramya
    Contributor
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    • hemanth.ramya
    • Contributor
    • Answer
    • May 25, 2021 11:57 AM UTC

    Hello @gbinsta,

     

    We can schedule reports using the Analytics feature in Freshdesk. You just have to set report/widget level filters based on your requirements, save the changes and schedule the report to get the required data. Please refer to the article link to get detailed insights on the same: 

    https://support.freshdesk.com/en/support/solutions/articles/240703-scheduling-and-subscribing-to-reports-in-analytics 

     

    For any further help, feel free to drop a note here or write to support@freshesk.com and we would be happy to help! 

     

    Cheers,

    Freshdesk Community Team

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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