Hi!
I have the following problem: There is always a “1” at open tickets, on PC and mobile App, but there is no open ticket. I made a screen recording:
I already tried clearing browsers cache and cookies, wasnt helping.
We have 3 active agents, its only happening for me.
Any ideas?
Best regards.
Hello
Thank you for sharing a video grab of the reported issue with dashboard and ticket count mismatch. Can you please share/DM us your Freshdesk account URL and agent email address to troubleshoot this further? Looking forward to hearing from you.
Cheers!
Good day,
Like discussed over DM, we have raised a ticket on behalf of you. Kindly respond back on the same email thread with the requested details and we can have this sorted. Cheers!
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