The ticket cannot be merged if the thread limit in freshdesk is breached or freshservice threads are present

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The ticket cannot be merged if the thread limit in freshdesk is breached or freshservice threads are present

Once a ticket has been added to freshservice from freshdesk thread integration , then we are unable to merge two tickets in freshdesk with freshservice threads. Is there any solution for same

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Hi.

I would recommend submitting this to Support, but my guess is that the response will be that this is a Feature Request or Design Limitation.

Regards,

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