Hi, I'm trying to hide the product field in the ticket form but when saving it an error message pops up:
The multi_product feature(s) is/are not supported in your plan. Please upgrade your account to use it.
The issue is that I'm not trying to use it, it is quite the opposite - want is hidden. Might be a bug?
Best answer by madhusingh0906
Hi
Greetings From Freshworks Community
From the screenshot I could see there is an error while making changes to the Product Field. Ideally, this should not be the case if the field is available in the account. To have this checked further I would request you to please help me with your Freshdesk URL which looks like yourcompany.freshdesk.com in the DM.
You can also drop an email to support@freshdesk.com and we would check this for you.
Thanks :)
+12Hi.
Maybe, maybe for the name, or related to other field.
You may try in automations to hide it instead of in Field Manager.
But, as an error message is shown and might be a bug, I’d suggest to submit a support ticket instead.
Regards,
+7Hi
Greetings From Freshworks Community
From the screenshot I could see there is an error while making changes to the Product Field. Ideally, this should not be the case if the field is available in the account. To have this checked further I would request you to please help me with your Freshdesk URL which looks like yourcompany.freshdesk.com in the DM.
You can also drop an email to support@freshdesk.com and we would check this for you.
Thanks :)
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