Hi!
Ticket summary is a great feature that we use in our helpdesk.
It is perfect to summarize what has happened previously or what needs to be done next.
However it is not visible when using the Freshdesk mobile app.
Is there a way to make it visible and editable ?
Thank you for your thoughts.
Hi
Greetings from Freshdesk community!
We cannot add ticket summary via the mobile app and it has to be done in the web browser only.
Feel free to drop a note here incase of further assistance :)
Cheers,
Barun
Hi
Thank you for your answer.
That was my assumption as well.
In this case I will submit this topic as an idea.
Greetings:
Gabor
Hi
Yes, please. You can record your thoughts on this space https://community.freshworks.com/ideas
Our product team considers your request based on the number of upvotes and the priority for this feature. Your post could be valuable in tracking this!
Have a good one :)
Hi
Thank you, I have done so!
Hi
Yes, please. You can record your thoughts on this space
https://community.freshworks.com/ideas
Our product team considers your request based on the number of upvotes and the priority for this feature. Your post could be valuable in tracking this!
Have a good one :)
But the feature issue on mobile is solved or not? I also integrate to support my members but still looking for solution.
But the feature issue on mobile is solved or not? I also integrate to support my members but still looking for solution.
No, it is not solved. I trust that it will be scheduled for development.
Please upvote it here!
Thank you,
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