Hello,
Sorry for my english, i will tried to explain to you my problem
When you send a reply in a freshdesk ticket, the software keeps the history of the conversation.
Ok for the first answer, but after that, with each new answer, it keeps the history.
DOnc the ticket becomes unreadable.
You have to click on "..." with the cross at the bottom (see screenshot).
Except we forget every other time.
Is it possible to deactivate this?
Best answer by vinothkumar.manoharan
Hi
Greetings from Freshworks community.
To remove the quoted text on every reply, request to make use of the available marketplace app - https://www.freshworks.com/apps/freshdesk/remove_quoted_text/.
Cheers
+7Hi
Greetings from Freshworks community.
To remove the quoted text on every reply, request to make use of the available marketplace app - https://www.freshworks.com/apps/freshdesk/remove_quoted_text/.
Cheers
Thanks!!! it’s work.
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