Hi everyone,
Have noticed the last few days that when a customer replies to a ticket the entire ticket thread is copied in on their reply making the ticket text difficult to navigate and find replies easily.
It only seems to have begun this behaviour the last few days and we’ve not made any changes to settings.
Anyone else getting this behaviour? It’s quite annoying for sure!
Thanks
Rob
+13
Hi everyone,
Have noticed the last few days that when a customer replies to a ticket the entire ticket thread is copied in on their reply making the ticket text difficult to navigate and find replies easily.
It only seems to have begun this behaviour the last few days and we’ve not made any changes to settings.
Anyone else getting this behaviour? It’s quite annoying for sure!
Thanks
Rob
Strange, far as I know that has been like that for at least 2 years. The history for incoming has been included.
Outgoing have by standard hidden the history.
But if you remove the history on the outgoing e-mail you will get much cleaner threads.
You can do it manually or use a app.
//Daniel
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