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 I am reaching out regarding an issue our clients are experiencing on our Freshdesk platform. After filling out the ticket form, they are encountering an error when trying to submit it. This is preventing them from creating support tickets, which is impacting our ability to assist them effectively.
 

Hi.

I’d suggest you to submit a support case for this matter.

 

However, you might want to check this:

Security : Freshdesk Support

 

Specifically this:

Restrict your helpdesk to certain domains : Freshdesk Support

Or this:

Using Trusted IP to restrict access to your support portal : Freshdesk Support

 

If it is none of the above, I’d suggest to contact Freshworks support.

 

 

Regards,

Hi, thank you very much for the information, the problem has now been solved.😉

 

Hi, thank you very much for the information, the problem has now been solved.😉

Hi.

I’m glad the information was helpful.

Would you mind marking this inquiry / issue as Solved with the given response?

I’d really appreciate it.

 

Thank you very much.

Best,

Hi Yuli,

I hope you are doing well :)

I’m glad the issue is resolved. Note that this issue also occurs when the spam reaches threshold value and reach out to support@freshdesk.con to have this resolved. 

Feel free to respond to this thread for any queries :)

Thank you

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