Freshdesk is THE ONLY website doing this in this browser.
I am required to utilise the notes section and email replies whilst working.
Every time I open the text box using this browser, the text cursor consistently resets itself to the top left of the field.
THIS IS COMPLETELY UNUSABLE AND THE ONLY FIX IS TO REINSTALL THE GODDAMN BROWSER.
No, I WILL NOT use a different browser, before anyone makes this benign suggestion.
Anyone else have this issue and hopefully a more permanent solution?
Best answer by Yusuf Ahmed
Hi
Greetings from Freshworks community and Thank you for bringing this issue to our attention, and I apologize for the frustration it’s causing.
Could you please try logging into Freshdesk using an incognito window? Sometimes, browser cache or extensions can interfere with the functionality. If the issue persists, please send us a screen recording of the behavior and email it to support@freshdesk.com. This will help us investigate further and identify a more permanent solution.
We’re happy to assist you and work towards resolving this.
+8Hi
Greetings from Freshworks community and Thank you for bringing this issue to our attention, and I apologize for the frustration it’s causing.
Could you please try logging into Freshdesk using an incognito window? Sometimes, browser cache or extensions can interfere with the functionality. If the issue persists, please send us a screen recording of the behavior and email it to support@freshdesk.com. This will help us investigate further and identify a more permanent solution.
We’re happy to assist you and work towards resolving this.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
