Hello Freshservice Members !!

As IT leaders, are your decisions slowed down by creating and managing reports?

Do you wish you had access to quick insights without scoring through tons of reports?

Well, Freddy AI is here to help - with the power of Generative AI!

With Freddy insights (Beta), get the right insights at the right time in a conversational way. With volumes of service desk data available at Freddy AI’s disposal, it can identify key trends, anomalies, and insights to flesh out and highlight so that proactive measures can be taken immediately. 

All this while not managing bulky reports - just ask Freddy AI for insights, and you will get them instantly.

Here are the Freddy insights capabilities you can explore for free during the Beta period on the Pro and Enterprise plans:

 Explore auto-generated insights and take action with Proactive Insights

To run an operationally efficient organization, it’s important to drive informed decisions while spending optimal time and resources on sourcing insights. With Freddy, get the right insights and the right time when you need to act on it.

Freddy monitors and analyzes your service desk to flesh out timely insights for you. You can stay on top of insights about trends, outliers, and top increasing/decreasing metrics and take action as needed.

 Let’s explore a use case now: Deflect trending employee issues by generating relevant help articles

To improve self-service, creating help articles relevant to real employee issues is important to cater to their questions and concerns. With Freddy-AI, you can identify the top trending topics about which your employees have raised tickets, and you can auto-generate help articles from public sources to enable them to self-serve when they face the same issues again. 

 Building charts and graphs conversationally with prompt-based analytics

With quick decision-making being a mandate in dynamic enterprises, cumbersome SQL-based report building can potentially slow things down. With Freddy’s prompt-based analytics skip querying and build charts and reports by conversationally interacting with Freddy. Perform actions like creating charts, adding/removing metrics, and applying filters through simple text commands.

Looking to get started? Navigate to Admin > Freddy AI > Generative AI tools and enable Freddy insights right away!

Get started with Freddy Insights today and unlock productivity tools for your leaders and decision-makers. Please drop your questions/feedback if any on the comments below!!!

You can Learn more here!!

Cheers

Neharika Sundar