Hey Community!

Did you know?Our customers have seen a whopping 53% ticket deflection with the gen-AI powered Freddy AI Agent as per the Freshservice Benchmark Report 2024.

What is Freddy AI Agent?

Freddy AI Agent is the new generation of easy-to-deploy and use autonomous service agent that can be deployed in minutes and is built to deliver exceptional employee experiences. Using Freddy AI Agent, IT teams can deliver personalized, near-real-time support that meets employees’ individual needs, freeing up time for users in IT, HR, and other internal service teams to do more fulfilling work. Freddy AI Agent operates 24/7 across tools like Microsoft Teams, Slack, and other internal collaboration channels to assist employees when they need it.
 

 What customers think of Freddy AI Agent?

Freshservice's generative AI-powered Freddy AI Agent — in conjunction with Microsoft Teams — provides employees with 24/7 support and shortens resolution times within Teams - A leading global automotive player.

The launch of Freddy AI Agent marks a significant milestone in transforming employee support. It combines advanced AI capabilities with seamless integration and robust security to meet the evolving needs of today’s global workforce

 What should you do next?

Mark your calendars for the Freshworks AI Summit on November 12, 2024 that has a curation of visionary keynotes, analyst insights, first-look demos and more!|

Join us to learn how our people-first AI is transforming IT services!

Cheers
Anupama Phal