Hey There!

Today, we're doing a quick recap of Freddy Translate and giving you a sneak peek into an exciting enhancement to this capability coming up this month.

 Dealing with Language Barriers in Support?
We know that communication can sometimes be a challenge when offering global support. Language differences can lead to delays in resolving issues and employee dissatisfaction.

 A Quick Reminder: Freddy Translate is Here to Help!
For those who missed it, Freddy Translate is a game-changer for distributed support teams. This powerful feature allows you to:
Translate Entire Tickets: Instantly translate incoming tickets into your agents' preferred language with a single click.
Translate Parts of the Ticket Thread: Selectively translate specific responses in a ticket thread for better context and clarity.

Learn more

 Exciting News: Enhancement Coming This Month!
We're thrilled to announce that we'll be enhancing Freddy Translate to include a new feature in this month's release:
Translate Responses: Agents can now type their responses in their preferred language and translate them back into the requestor's language before sending the reply. This will enable more fluent and accurate communication, making the support experience smoother and more effective for both you and your employees.
 

 Stay Ahead: Enhance Your Support with Freddy Copilot!

 Sign up for a demo of Freddy Copilot to learn more about boosting your support capabilities

Cheers
Anupama Phal