Hey there!
 

Welcome to this week's edition of Freddy Fridays, where we show you how ticket summarization can transform your service desk experiences. Today, we're diving into not one but two fantastic GenAI features: the Resolution Notes Generator and the Ticket Summary Generator

Did You Know? 

Enterprises using Freshservice are enjoying a 32% reduction in average resolution time. The secret? Ticket summaries powered by Freddy Copilot.

What is Freddy Copilot? 

Freddy Copilot is your ultimate tool for ticket summarization and resolution documentation. It intelligently extracts crucial information from ticket discussions to generate concise, ready-to-use summaries and detailed resolution notes with just a click.

Freddy AI's Resolution Notes Generator and Ticket Summary Generator transform lengthy ticket threads into easily digestible summaries. Whether detailing the steps taken to resolve a complex issue or providing a quick overview of ticket conversations, Freddy AI effortlessly does it all.

How does it work?

1. Open the ticket you want to work on

2. Click on Generate Ticket Summary to summarize ticket discussions

3. On the resolution tab, click on generate resolution summary to understand steps taken to resolve the issue
 

Customers like Keesing Media Group use Freddy Copilot’s summarizer to supercharge their agents' productivity and enhance employee satisfaction.

Time for you to join the AI Revolution! 

Don't miss out on the efficiency boost. Sign up for a demo today and see Freddy Copilot in action!

Cheers
Anupama Phal