Hello there!

Hey there! Welcome to this week's edition of Freddy Fridays, where we show you how you can proactively identify similar tickets 

 Struggling with similar tickets being worked on in siloes?
How often do your service teams encounter repeat tickets or miss related issues that could have been resolved more efficiently? Identifying similar tickets manually can be time-consuming and may delay overall issue resolution.

 Get started with Similar ticket suggestions!
With Freddy Copilot, agents can detect and correlate similar service requests and incidents across languages.

How does it work?
 Similar ticket detection: Identify active incidents and service requests similar to the one currently being handled in the service desk.
 Cross-language correlation: Identify similar tickets across different languages, ensuring quicker issue resolution regardless of language barriers.
 Reference past resolutions: Get visibility into similar issues that have already been resolved and allow agents to refer to past tickets for resolution context.

Learn More

 Want to learn more about Freddy Copilot? Join our upcoming webinar series: Freddy Copilot for IT - A Masterclass series.

Don't miss this opportunity to elevate your support game! Save your seat and explore how Freddy Copilot can transform your team’s efficiency.
 

Cheers
Anupama Phal