I have several metrics in Analytics that are intended to show data as a percentage. For example, this metric is showing the percentage of tickets within a given date range grouped by their Source property. Every ticket should have a Source property, so this chart should be hitting 100%, yet it never does. How can I fix this?
I’ve determined this was user error. :)
Hi @brian.gade,
Thank you for reaching out to the Freshservice team.
The total percentage that is shown in the image you’ve attached is a sum of percentage of all the sources in a month over the date range dimension of 90 days, when you add it all up it will amount to 100%. I would suggest you to use the summary table as it is easier to spot the percentage of tickets per source per month more accurately.
Cheers!
Aravindsrihari B V.
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