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Custom metric question

Hi,

I am sure it is an easy way to do this but I do not understand the article about it.

We have this showing “yesterdays report”

But we want a custom metric to show the “backlog” from the day before again.

So in reality it is Unresolved tickets - Total tickets = tickets left from the day before.

Can someone show me how it is done by pictures or step by step?

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