We have a Freshservice Pro license but I encouter some problems with sharing a report.
I create a report and go to the upper right corner to select ‘Share’.
The only option I have is either ‘Only me’ or ‘Everyone’. When I choose ‘Everyone’ and log on as another user the report states; No Access.
If I read the manual I should be able to choose who to share with and at what level. What do I do wrong?
Hi
This is the current feature available for sharing the reports as of today.
But the good news is we are releasing a new feature by 27-April’2023 on Pro plan, which will allow you to share reports in more defined way.
Kindly refer to the below articles for your reference.
Hope this helps and answers your query.
Thanks!
Surbhi Jain
Thank you so much. I just have to be patient then. 
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