🕵️ Super-agents, do you have what it takes to solve this operation? Solve the riddles below, and share your answers in the comments section.
🎫Question 01: I am what happens when two agents update the same ticket (Hint: I cause duplication. ) - What am I?
Number of words: 02
#️⃣Question 02: I am the most famous hashtag any agent uses on social media.
(Hint: I am the trendiest on Twitter!)
Number of words: First half of two words
📅Question 03: I am a term that agents use when they watch a live recording of a customer session on their website to understand what the issue is
(Hint: I am a bonus feature through the Freshdesk and Freshmarketer integration!)
Number of words: 02
💻Question 04: I am what an agent looks at when they first log in. (Hint: I let them access settings and manage tickets) - What am I?
Number of words: 02
✅Question 05: I am what every agent wants (Hint: The higher I am, the better the agent is)
Number of words: 03
🔍Question 06: I am the duration an agent takes to resolve a case end -to-end. (Hint: I am measured from when the customer reaches out for support up until it is entirely resolved)
Number of words: 03
💡 Question 07: I am a difficult ticket that calls for extra attention and will be re-routed to the appropriate agents to be solved efficiently. (Hint: Agents that cannot solve me, bring in their superiors to help out!)
Number of words: 02
