API & Webhooks

I have test ticket.replyClick event, working fine but I'm not able to get cti.triggerDialer event, as we are not able to deliver client project on time.Kindly help me on priority.

Hello,I’m trying to setting Google analytics4 for searching result within a website(I mean fresh desk) but I can’t.It does not work for a month...😰I tried belowmade custom dimension made event (search_term)how could i get the result what i expected？😭am I have to do special settings for fresh desk? I would appreciate it if you could tell me about that.

I’ve noticed that for some tickets, polling the Freshdesk API for all conversations is missing some conversations that we can see in the UI.I’m hitting /api/v2/tickets/[id]/conversations as per the following documentation:https://developers.freshdesk.com/api/#list_all_ticket_notesIs there some extra flag I should be specifying in the API call? Is there some reason certain conversations are visible in the UI but not through the API that I don’t know about? Or is this a bug in the API? 

 When using Integration with Slack replying a thread, The push note in group will only show the first sentence of the ticket which is who created or who updated the ticket but I actually want to know related to the subject( The second line of the ticket)  rather than whos created the ticket and know its hardcoded so cannot be configuration.  I think it is really importance when replying a thread to the Slack group because if just showing who created or who updated the ticket as the subject, the team will never know what topic they are replying to but need to click in to check and reply. When there are few ticket show in one Slack group, it will be hard to manage and follow.

We need some help to understand the functionality of OAuth working. how we can get client_id and client_secret  from app after registration? and what is authorize_url and token_url working flow for Authentication?

The v1 api returns data without issue but after authenticating the v2 API returns a 404.  I’ve attempted this through postman and the CURL example. Any help is appreciated.

(node:1884) UnhandledPromiseRejectionWarning: TypeError: configuration.fastestFunction is not a function    at sendMessage (C:\Users\Lenovo\AppData\Roaming\npm\node_modules\fdk\node_modules\sync-rpc\lib\index.js:134:29)    at createClient (C:\Users\Lenovo\AppData\Roaming\npm\node_modules\fdk\node_modules\sync-rpc\lib\index.js:173:27)    at Object.<anonymous> (C:\Users\Lenovo\AppData\Roaming\npm\node_modules\fdk\node_modules\sync-request\lib\index.js:16:14)    at Module._compile (internal/modules/cjs/loader.js:999:30)    at Object.Module._extensions..js (internal/modules/cjs/loader.js:1027:10)    at Module.load (internal/modules/cjs/loader.js:863:32)    at Function.Module._load (internal/modules/cjs/loader.js:708:14)    at Module.require (internal/modules/cjs/loader.js:887:19)    at require (internal/modules/cjs/helpers.js:74:18)    at Object.<anonymous> (C:\Users\Lenovo\AppData\Roaming\npm\node_modules\fdk\lib\validations\manifest-dependency.js:4:21)    at Module._compile (

Hello,i want to ask if there is any possibility to customize snippet "search_form" ?We would like to autosuggest also categories and folders not only Articles.Even your API doesn't provide searching for Folders and Categories names.Thank you

According to Freshdesk documentation, i can retrieve older tickets through the API using the updated_since parameter in the url query. My query have multiple parameters, and everyone is working besided adding updated_since.  My query is:  'https://buk.freshdesk.com/api/v2/search/tickets?updated_since=2019-01-01T01:00:00Z?query="(type:Incidente OR type:Problema)"&page={}'.format(page)  (The format(page) is to paginate through pages). If i remove updated_since, the query works perfect but it only retrieve the last 30 days tickets.

Hi!We do have users with no MS office installed. We would like to get FreshDesk to open attached files in Google Sheets and Google Docs. Any idea how? Thanks

Is it possible to reference the referrer URL when configuring a webhook, and if so, how? I’m trying to use the advanced option to POST the referrer as part of the webhook body, not unlike this: ```{    “data”: {        “referrer_url”: “{{ticket.what_goes_here}}”    }}``` None of the placeholder options seem correct, but maybe it’s called something weird and I’m just missing it (I also can’t find anywhere I can see a sample of values, like you can in zappier for example).

My timezone is set to Pacific (PST) however when I use the Office 365 calendar integration to schedule tasks into my Outlook calendar, it’s in Eastern (EST) times. Like I send an invite for a 9:30AM meeting to a client and it comes up in Outlook as a 6:30AM meeting. Am I missing something? Also, we do everything in MS Teams, so can that be integrated into the scheduled tasks from Freshservice? Or do I have to add it after the invite was sent?

What is the technology stack of Freshdesk?

I would like to make a seamless experience for my customers.  When they log into my app I would like them to be able to chat, open a ticket and view the support and community portal without having to re-login. I would also like to make these portals only accessible to users that are logged into the my app.  Does anyone have experience with this?

 Hi.I have a question how to expand/collapse the modal window (see attachment).When I click the modal window, then window is being opened. but then I close it and this modal is still opened and I need to collapse it manually before to open the modal again. How can I close it automatically when modal is being closed. code example is below:manifest.json"product": { "freshdesk": { "location": { "contact_sidebar": { "url": "template.html", "icon": "icon.svg" } } } },app.jsdocument.addEventListener("DOMContentLoaded", () => { app.initialized() .then((_client) => { window.client = _client; client.events.on('app.activated', () => { client.interface.trigger('showModal', { title: 'title', template: 'template2.html', }) .then(() => {}) .catch(function (error) { console.error('unable to ope

Hey,as you can see, I am authorised on the freshdesk app in our slack channel. My colleague who took this screenshot is not. Please advise how to authorise him? When he adds Freshdesk to his Slack app, he gets this:(the settings button top right doesn’t do anything)But when I add it to my slack app, I can see open and pending tickets and reply directly from Slack.Please advise. Thank you

When trying to create a Jira with the Jira Plus App it just contantly plays the spinning animation. Removing/re-adding does nothing, re-authenticating does nothing, refreshing/deleting cache/cookies does nothing. Persists with all users across 3 different browsers and 3 different machines.

 I am unable to get the Sling App to function.  I have tried to reset and clear data, but nothing works

HiI am getting You are not authorized to perform this action. while I am trying to get “api/v2/groups” api. It seems I need permission. How can I set admin permission to the key. Thanks,Masum

I’m new to Freshdesk, but I can’t figure out if FreshRelease is still usable as an integration with Freshdesk. It would give me everything I need, Ticketing for CS, and then when there’s an escalation would allow me to put the ticket into a larger plannable task or project.

<script>        window.fwSettings = {            'widget_id': 67000000128        };        var url            = window.location.href;        var systemName    = "VuPoint Ticket";        var pathArray    = window.location.pathname.split('/');        pathName        = pathArray[0];        if (pathName)        {            switch (pathName.toLowerCase) {                case "asset":                    systemName = "Asset Manager Ticket";                    break;                case "servicequote":                    systemName = "Service Quote Ticket";                    break;                case "order":                    systemName = "Order Ticket";                    break;                case "customer":                    systemName = "Customer Ticket";                    break;                case "newproductquote":                    systemName = "New Product Quote Ticket";                }        }        FreshworksWidget('prefill', 'ticketForm', {            type: '${sys

Hello.  I am not sure this is something that can be accomplished and would break the ticketing system concept.  So I am currently using TickTick task manager to keep track of tasks I need to perform for customers.  It does work well for what I am using it for but I would like to consolidate it with something like Freshdesk and a ticketing system.  So here is the deal.  I have several customers and for each one I manage a list of tasks that I need to perform for them at some point in the future.  There is no SLA or anything like that.  It is simple a task that at some point I need to perform for them.  It could be months into the future but I want to know it is there.  In this case I do not want the customer to get emails about the ticket, etc.  I guess it is more of an internal ticket to me alone BUT for a specific customer and not just a generic todo.  And the nice thing about ticktick is that I can see a list of these tasks via a single pane of glass.So how would Freshdesk handle suc

We are integrating our telephony system (Mitel) using CTI with Freshdesk. For which, we are developing our call widget using an iFrame that will allow users to make calls and receive call. However, we are unsure how a user will get to know if an incoming call is coming up and our call widget is closed or minimized. Is there a way to trigger notification from third party app to open the iFrame modal window programmatically. 

Hi,  My name is VIGNESH, I'm  a developer and I am interested in developing a app for Freshworks for Free.So, if you have any ideas, recommendations, suggestions please reply to this post.

Can we integrate a third party calling app as a widget inside Freshdesk which can be a floating widget or fixed. Means, can user move that calling widget all over the screen?