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Freshservice SSO - Is my Azure Integration tied to my user account?

  • 1 April 2024
  • 5 replies
  • 67 views

I am a new customer. Today I setup SSO and SCIM Provisioning through Azure AD, all worked well without issue. 

However, when setting up Provisioning I had to give an “organization admin” API key. The only one I could find was under my own Fresh Service profile. I could not find one that is user agnostic or tied to a built in administrator role. 

Does this mean if I left the organization that these integrations would fail once my user account was disabled? 

Have I missed something when setting this up? 

5 replies

Daniel Söderlund
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I am a new customer. Today I setup SSO and SCIM Provisioning through Azure AD, all worked well without issue. 

However, when setting up Provisioning I had to give an “organization admin” API key. The only one I could find was under my own Fresh Service profile. I could not find one that is user agnostic or tied to a built in administrator role. 

Does this mean if I left the organization that these integrations would fail once my user account was disabled? 

Have I missed something when setting this up? 

Yes, I recommend to our customer to have a API/integration  agent account that is account/ORG admin that is not associated to a person. 
 

Solution consultant @ synerity.eu, A new error is always a sign of progress!
ericwlester
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Thanks. Just to make sure I understand. Essentially a service account in my Active Directory environment?

ericwlester
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Errrr service account in FreshService, not AD

C
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I’m running into this same issue.  It seems like we have to buy an additional Freshservice agent seat to use Azure AD provisioning with a Freshservice “service” account so it’s not tied to an individual.  Have you found any alternatives to this?

N
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Userlevel 1
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We are also doing it the same way.

 

I remember seeing an idea being posted about this: Grant Extra License for Integrations Requiring API Key | Freshworks Community

There they explain that reaching out to your CSM and asking for an additional license usually works.

 

Also upvoting it to get more attention to the need of a special area for API keys

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