WE have an issue were tickets are sent to 2 separate emails that open tickets for say Accidents and Fleets that are directed at 2 different groups but go to the same ticket group. When they come into the ticket system it 2 separate tickets. Is there a way for Freshdesk to see that they are the same and auto merge them?
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Free App: https://www.freshworks.com/apps/freshdesk/automerge/
Paid App: https://www.freshworks.com/apps/freshdesk/automerger/ - Paid app has subject matching option to merge the ticket
Cheers
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