Hello, 

We at Synerity have developed a suite of apps to augment the capabilities of Freshdesk.

Here is a list of some of them.

• Public To Private Note Converter: Ensure that all notes remain private for agents.
  Freshworks Public To Private Note Converter Integration | Freshworks Marketplace
   
• Open Ticket On Note/Open Ticket On Reply: If a ticket is closed, a note or a reply will reopen the ticket.
  Freshworks Open Ticket On Note Integration | Freshworks Marketplace
  Freshworks Open Ticket On Reply Integration | Freshworks Marketplace
   
• Company Viewer: Opens up a modal with information about the company associated with the selected ticket.
  Freshworks Company Viewer Integration | Freshworks Marketplace

You can also find more information about our apps at Synerity Marketplace - Synerity AB