Morning all,
It looks like Freshdesk will basically hoard user data until I tell it otherwise. One of the key points of the UK GDPR is that Personal Data (i.e. names and emails) can only be stored for as long as necessary, however, they could be sitting in Freshdesk indefinitely unless we go in and manually ‘forget’ them.
Is there any mechanism for automating this? The ideal solution would be time and status based, so a user whose tickets are all closed is ‘forgotten’ after 6 weeks?
Thanks,
Good morning
You can submit this as an Idea on https://community.freshworks.com/ideas if it hasn’t yet been submitted as one. You can also check out a paid app called “GDPR Assistant” on the Freshworks Marketplace if you haven’t had a chance to do so.
https://www.freshworks.com/apps/freshdesk/gdpr_assistant/
Regards,
Sona
Freshdesk, Freshchat, Freshcaller product expert
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