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We are having issue with search brand/ITSM ticket serverless app on SIT(https://tatadigitalsit.freshdesk.com) Environment post version upgrade.

  1. We are able to pack & deploy on server but can’t execute. Basically, nothing is invoked in the app. Example 56638 tried from server nothing happened. Console logs are also not available in logs
  2. When same is tried from local it is working fine. Example 56636 when hit from local

Please see log at your end or provide your time for the same

 

Impact:

  • XXX Go Live 6th Oct
  • XXX Improvement

 

Other details

  • App Name: Search Brand/ITSM Ticket
  • Node version: v14.18.1
  • FDK version: v8.6.3

App Live Version 116.0

Hi @gautam.goyal 

 

Greetings from the Freshworks support!

 

We understand that you are facing issues with your custom app. I request you to post your query on our developer's community forum - https://community.developers.freshworks.com/. This will directly connect you with our developers' team.

 

Feel free to add a note here incase of further queries.

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