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Disable SignUp

  • 21 July 2016
  • 5 replies
  • 361 views
R
Rank

Hello,


We need to run a private help desk, where only our clients can enter.


Is it possible to disable Sign Up or moderate new users?


Thanks!




5 replies

anirudh.narasimhan
Rank

Hello,




We do have an option to disable the sign-up for the portal. Please go to Admin>>Portals>>Settings>>'Allow users to Sign Up from the customer portal', you can select 'No' to disable the option.




Hope this helps.


H
Rank

Hi,

I have multiple portals and there are some I do want users to sign up to but others I do not. 

What can I do?




Thanks! 


aravind.sundararajan
Rank
Userlevel 4
Badge +12

Hello Harry,




Glad to see your comment on this thread ! We can hide the signup option on specific portals using the Portal Customisation feature available on your subscription ( Estate ) .




I have sent you an email requesting for more details around this requirement and can't wait to get this rolled out for your helpdesk :)




Cheers!


Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
E
Rank

Hi Aravind,

Can you also send instructions on hiding the signup option on specific portals using the Portal Customisation feature ?

Thanks,

Ewan


N
Rank

Hey Ewan,


Please go to admin->Portals-->Customize portal-->Stylesheet and paste this to hide the sign up button :


 a[href*="/support/signup"]{   display:none; } 




Cheers! 

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