I am updating the freshdesk contacts through freshdesk api. All details are updated but secondary email is not updated.
Please help me to resolve this.
I am updating the freshdesk contacts through freshdesk api. All details are updated but secondary email is not updated.
Please help me to resolve this.
It's possible to update other_emails BUT the API is not capable of returning other_emails when using "/api/v2/contacts" (confirm by chat with your support team).
This is definetly a problem for synchronizing. Please fix.
Freshdesk's API V2 supports secondary emails during create/update a contact. other_emails attribute can support upto 4 secondary emails which can be associated to a contact. You can find an example here
Also now you can filter a contact using secondary emails too.
curl -v -u user@yourcompany.com:test -X GET 'https://domain.freshdesk.com/api/v2/contacts?email=lex@freshdesk.com'
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