Visit Freshworks.com Visit Freshworks

MS Edge Copy Paste with Clipboard doesn't work

  • 22 August 2017
  • 33 replies
  • 1009 views
Show first post
This topic has been closed for comments

33 replies

aravind.sundararajan
Rank
Userlevel 4
Badge +12

Hi,




We've deployed the fix for majority of the accounts in one of our PODs. Please do check in your respective accounts and drop us a note in case if you're still seeing the issue.




Cheers!


Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Rank
Userlevel 4
Badge +12

Sorry folks. We ran into last minute troubles and we'll try pushing this release to Monday. I'll confirm the status on Monday as soon we go ahead with the deployment. 




Cheers!


Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Rank
Userlevel 4
Badge +12

Hello everyone,




Glad to let you know that we've managed to fix the bug with the copy paste option in Firefox. Please run a check and drop us a note here in case if you notice any issues.




Cheers!


Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Rank
Userlevel 4
Badge +12

Hi,




We're hoping to push out a bug fix for this case in about 2 weeks time. Will keep you posted on any further developments on this case.




Cheers!


Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
T
Rank
I have the same issue with Firefox (55.0.3)

 


J
Rank

No it doesn't. This problem was already occurring with the previous version of Mozilla Firefox I was using four weeks ago. I've just switched to Mozilla Firefox 55 today and the situation is identical. Moreover, according to the log messages, your own source code is to blame, there's a bad management of cross-domain requests.




Switching back to an older version of a web browser can't be an acceptable workaround as it exposes the end users to security flaws fixed in the latest version.


aravind.sundararajan
Rank
Userlevel 4
Badge +12





Hi,




The issue , as we observed, happens with the latest versions of Firefox browser(v 55). Roll back to a previous version should solve this case . Having said that, we're also working on updating the UI behaviour w.r.t latest editions of all premium browsers.




Cheers!







Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
J
Rank

This bug is reproducible in Mozilla Firefox too.

Terms of UseCookie settings