Hi,
Just wondering if you are planning on implementing Microsoft Teams (Similar to Slack) into your supported apps?
I would be very interested in it!
Thanks
Hi,
Just wondering if you are planning on implementing Microsoft Teams (Similar to Slack) into your supported apps?
I would be very interested in it!
Thanks
Yes it would be much appreciated +1 for freshdesk
Regards,
Adrian Gates
Technical Consultant - Apps4Rent
I have been successful with installing the plugin in Freshdesk but still cannot find the app in the Microsoft Teams store. Are there any suggestions on how to get this app from the store? Are there plans to roll out globally for Microsoft customers?
I can't seem to find Microsoft Teams in the FreshService>Helpdesk Productivity > Apps>Get more apps....
works for me, thanks!
Folks,
Please check if you're able to install the Freshdesk bot from the MS teams marketplace.If there are any issues/questions related to it,please drop a note here.You can read more about the integration here.
@Sekou: The integration was designed to give the complete view of any ticket assigned to the agent inside Microsoft Teams.The bot will send ticket updates to specific agent(s) once they authorise their profile inside Freshdesk
The conversation will always be initiated by the bot and it will send messages whenever there are some specific ticket related updates.You can view the update and choose to either respond or add a private note quickly, right within the Teams interface.
Cheers!
Sorry Folks. Couldn't hold the excitement - the app is listed on our marketplace but we're still waiting for Microsoft to list our bot on the Teams' marketplace. Will drop a note here once the app is fully live- no pre-release excitements this time!
Cheers!
I don't see it in the apps in Teams yet either :(
I am still unable to see it within the Teams Store, can anyone else confirm that they have installed?
Happy to let you all know that the Microsoft Teams integration is live and available on our marketplace. You can install the app from here.
For more details on the app, please read : https://support.freshdesk.com/support/solutions/articles/232273-the-microsoft-teams-app
Cheers!
Folks,
Sorry to let you know that the app is not yet live on production ! We are working closely with Microsoft to clear all the last minute hurdles - I'll update this post as soon as the app is live.
Cheers!
+Cheer for the status update.
Looking forward for this!
Folks,
We hear you and I'm happy to let you know that the app development is complete. It is currently under QA and you can expect more updates on this in the coming weeks. Here's what you can expect from the app :
With the help of the Freshdesk bot, you can stay on top of your tickets on Freshdesk while you are on Teams through notifications.These notifications will be sent you as one-on-one conversation by the Freshdesk bot. There are several ticket events for which the notifications would be triggered and we'll share an update on this soon.
Cheers!
We here at API Maintenance Systems also use Microsoft Teams now and it's growing through the entire company world wide.
We would therefore also appreciate a Freshdesk Tap / Connector in Microsoft Teams so we can transfer tickets to Teams and Channels.
Please put this into your pipeline of development for the nearest updates to Freshdesk.
Thank you!!
Has there been any update from Freshworks on when this will be released?
I also hope there will be a support for MS Teams soon!
I would love to see this as well. Considering Freshdesk, Wrike and Zendesk and having this functionality, or knowing it's coming in the near future, would go a long way in helping me make a decision.
Freshdesk Team - do we have any update on this? when do you think this could go into development? Your competitors already has it (Zendesk etc).
Cheers,
Uttkarsh
Yes, sounds great. Please do.
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