Incorrectly entered one agent's email address when creating all of my agents so that particular agent never received activation email. Went to Admin>Agents and edited/corrected the email address for that agent and saved. The screen updates and retains new email address just entered. If I leave that page and then come back via Admin>Agents, it still shows the old/incorrect email address I started with. Help!
This topic has been closed for comments
Updating customer Email addresses:
I saved the new, additional Email address for the user.
Then I went back into the user profile and set the new address to be the default address, and saved this.
When returning to the user's profile, I am unable to delete the secondary Email address.
I have removed the secondary Email address for another user, so I don't know is preventing me from doing it for this user.
Please help!
Tanya
Hi Guys,
Sorry for the delay in responding to this thread.
@Tanya, Could you please let us know the error message you are getting while deleting the secondary email address?.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.