Hi,
I am trying to set up an observer rule where when we have a ticket with the subject "launch date" it automatically updates the custom "Launch Date" field of the associated company to the creation date of the ticket. I am a bit stuck on how to post to that field using webhooks.
My callback URL is https://org.freshdesk.com/api/v2/companies{{ticket.company.launch_date}}
and my (sample) content is
POST
{
"custom_fields" : { "launch_date": "1/1/2018"}
}
Where I am stuck is how to get the date the ticket was created and post it to the company's launch date.
Any help would be greatly appreciated!