To clarify, I’m asking YOU how YOU do YOUR scheduling.
How can our company use Freshdesk to schedule tickets while getting an overview of who is doing what, where, and when?
I’m having an incredibly difficult time grasping the concept of scheduling a date and time to resolve an open ticket. If I’m assigned a ticket on Monday that needs to be resolved by Friday, how would you suggest I add this ticket to my Outlook calendar?
This should be an extremely basic function yet several support agents have be unable to suggest anything other than “use Google”. We do not use Google. We use M365. None have even thought to suggest the Zapier integration which I have started to test but find quite limited.
Best answer by Aldrin
We currently have the Office 365 Calendar application for our Freshservice, Freshsales, and Freshworks CRM products and would bring this soon with Freshdesk as well.
However, there are other third-party applications like Zapier, Intregromat, etc., that help you to integrate the Office 365 Calendar with Freshdesk.
Freshworks Community Team