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When a new ticket is created in FreshService, can it be automatically copied over to a SharePoint Online list?

  • 17 July 2021
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Hi there

When a new ticket is created in FreshService, can it be automatically copied over to a SharePoint Online list (to be added as an item there)? How?

Thank you.

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Best answer by zachary.king 26 July 2021, 16:52

You can use webhooks in workflow automator to get this to work, or you could use MS Power Automate and the freshservice connector. Lastly, you could build a custom application using javascript and installing it through the developer portal to your instance of freshservice. 

 

Take care,

Zach

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You can use webhooks in workflow automator to get this to work, or you could use MS Power Automate and the freshservice connector. Lastly, you could build a custom application using javascript and installing it through the developer portal to your instance of freshservice. 

 

Take care,

Zach

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