Not sure if this also falls under a new feature, but I would classify it more as a problem report. Here's a description of my problem:
I'm adding new computer assets (desktops specifically in this case) into the CMDB using the FreshService discovery agent. Some computers are either a little older or custom-built machines, so when they are imported, a particular product isn't listed (i.e. make/model) and the CI type selected is Computer. Computer properties and specs are imported correctly and the fields in the Computer section are filled out. So far, so good..
I want to go ahead and associate the asset with a specific product, so I go and create the product and give it a specific CI type of Desktop. I go back to the asset and assign it to the product. This all works great. However, I'd also like to update the CI type of the asset from Computer to Desktop, to be a little more specific. Assigning this asset to a product of the Desktop type, didn't update it for the asset.
My real issue is that when I update the CI type of the asset from Computer to Desktop, the computer properties are cleared out completed and have to be added back in manually. Now this would make sense since a different CI type will have different properties and fields, but I'm specifically referring to selecting a CI type that is a sub of another type (i.e. selecting Desktop or Laptop shouldn't clear the Computer fields since they are sub categories of Computer). Changing the CI to Projector or Scanner would completely make sense since they are separate CI types all together.
This make sense? Anybody else deal with this? This is really quite frustrating and I'd like to see a fix for it or explanation at some point.