Automated notification on tickets without response

Visit Freshworks.com Visit Freshworks

Groups
Events
Product Updates
Insiders Program

Supercharge Your Customer Support: Unleash the Power of Freddy Copilot for Immediate Impact [Slot 3]

(Wed, 20 Nov, 4:00 pm)

Community
Using Freshservice
Automations
Automated notification on tickets without response

Hello,

We’re looking at adding some additional notifications on tickets that are unrelated to the SLA’s that are applied.

We want to send a notification to a manager if a ticket has not had a response within 28 hours.

Is there a way within the automation to trigger this?

Thanks in advance

Join the Community or User Group to Participate in this Discussion

Reply

Join the Community

Already have an account? Login.

Social Login

or sign up below

Username *

Business Email *

Name

(Private)

Only you and moderators can see this information

Company

(Private)

Only you and moderators can see this information

Relationship with Freshworks

(Private)

Only you and moderators can see this information

Country *

Which Freshworks products are you using?

Freshservice Freshdesk Freshcaller Freshchat Customer Service Suite Freshsales Freshmarketer Unified CRM

Password *

By clicking “SIGN UP”, I understand that Freshworks will process my personal information in accordance with its Privacy Notice (https://www.freshworks.com/privacy/) and consent to receiving marketing communications related to Freshworks’ business, services, and events. I can unsubscribe from these communications at any time.

loginBox.register.email_repeat

Sign in to the Community

No account yet? Create an account.

Social Login

or sign up below

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.