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Testing adding a service request child ticket to an open service request ticket in the sandbox

Using Web Requests in the sandbox automater to create a child service request ticket.

pulling information directly from the freshservice API website

https://api.freshservice.com/#create_child_service_request

Testing the web request, I always get this error message no matter what email address or information I put in the email field.

 

Same error here.

Same here!

@Daniel Söderlund can you save us again? 😁🤣

In my case, I opened a support ticket in September and did the following:

 

I removed this line “quantity”: 1, from the body (it was in the sample code in the API documentation) and I kept:
{
  "email": "{{E2.result}}",
  "parent_ticket_id": "{{ticket.id}}"
}
 
Then it started to work. Then I’ve added the quantity attribute again…
It was a bit strange but it’s working.

Worked for me 

 

freshservice.com/api/v2/service_catalog/items/2/place_request

{
    "quantity": 1,
    "parent_ticket_id": 106,
    "email": "daniel.soderlund@syn.com"
}

I ran into the same issue but it turns out it stemmed from a required custom field on the service catalog item.  The error message pointed to email but the issue was I hadn’t passed along the thing I had previously said was required. 🙄

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