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I have a service item that has questions asked when placed.  I want to get the answers of those questions via API to then parse it and add a note on another ticket with the answers.  I cannot find out how to get the answers to the questions via API though.  The API dictionary guide doesn’t help.  Anyone know how to get that info?

 

Thanks!

Hi ​@shannon.mejia 

The API call is listed under View Requested Items of a Service Request In the API documentation https://api.freshservice.com/#view_req_items_of_sr

 

The call would be GET {{your freshservice url}}/api/v2/tickets/{{ticket ID}}/requested_items

Thanks ​@David Pietrs .  I should have tried the View Requested Items API call, but since it wasn’t listed in the documentation, I thought I would need a different API Call.  

This worked.

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