I’m in the process of creating an automation workflow which will take the information from the ticket description (which includes JSON formatted text) then use that data to perform other automation tasks, but I’ve run into a hitch where the JSON Parser does not recognise the JSON text.

To break down the sequence, an email is sent to the helpdesk which includes a pre-populated section with the required fields/data, the JSON formatted text is prefixed by ---ITUSE--- and suffixed by --- in order to identify where in the description this text is.  The ticket description is taken and the JSON text is removed using the expression builder ('{{ticket.description | split: "---ITUSE---" | last | split:"---" | first }}'), which is then passed to the JSON parser.

Testing the expression provides the correct results and when the result is pasted into the JSON parser to generate the output no errors are found, however when the workflow in run, the JSON parser returns nothing.

Any help would be appreciated.