Hello Everyone
I have not tried using the Expression builder yet, but I have an urgent request from the company to build an escalation on our Offboarding tickets. I just need to do a check to see if the offboarding Date = Today and if true send an escalation email to the assigned manager and agent. I have the ISO date placeholder, but I have no idea how to build the expression. AI was not able to assist me, so I am now asking the champs lol :).
Best answer by BrynCYDEF
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