The agent screen can I add another tab for resolution information
Like one for notes and another tab for resolution for closing out ticket I attached what we have now in another help desk
you see the note tab and then resolution information and tab
then the resolution code drop down and note box
![](https://uploads-us-west-2.insided.com/freshworks-en/attachment/9f85205d-dc57-428d-be62-eca9430b9354.png)