I have a WFA in our Sandbox where I have parsed details of the ticket to include the onboarding details. Then I am using that Parse to setup a conditional, but the conditional is not working. I have already added a note action in the WFA so I know the WFA is working up to the point of the conditional. Any ideas?
This is the question asked during Onboarding:
This is the workflow (circled the conditional that is not working):
This is the initial web request that starts all this. This is working, but I am using the Parse from this to then call upon the onboarding field in the conditional:
This is the conditional: