I have a situation whereby I need a workflow to trigger whenever a ticket is merged into another. I have tried to create based on a trigger of Note added is of type private, condition that Ticket Fields.Last Interaction contains “Merged from ticket”.
This triggers sometimes but not reliably. I am advised this is due to the fact that merging tickets can create multiple updates on the ticket and despite one of them meeting the conditions other updates don’t meet the conditions and cause the workflow to not trigger. Does anyone have a reliable way of running a workflow when merging tickets?