When I click reply, the previous reply is automatically added.
How do I remove this feature?
Solved
How to remove "automatic added answers" in replies in Freshdesk?
Best answer by madhusingh0906
Hi
Greetings from Freshworks Community
The mentioned text seems to be available in the signature of the reply.To remove this you can navigate to admin -> Email notifications -> Agent Reply Template.
Hope this answers your concern :)
+11- Top Contributor ⭐
Take a look at Admin - Email Notifications - Templates - Agent Reply Template.
I suspect you’ve got a placeholder for the previous response.
Hope that helps
Rob
+7- Community Manager
- Answer
Hi
Greetings from Freshworks Community
The mentioned text seems to be available in the signature of the reply.To remove this you can navigate to admin -> Email notifications -> Agent Reply Template.
Hope this answers your concern :)
Madhu, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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