Trying to automate our onboarding but having an absolute nightmare with it.

I’ve created my onboarding stakeholder (just IT), Build kit etc and if I enter the details manually, everything works. However, if I use the csv bulk upload, the kit I have specified is not included.

It obviously works manually, so I don’t think my details are wrong. I cannot see any option to trigger the kit apart from what I have done.

Any ideas please?

Thanks

Miranda