Hello all,

I wanted to see if someone can assist me in addressing a question I have before I sign a contract with a 3rd party integrator (Aquera). 

The goal is that our ATS (recruiting system- Greenhouse) will automatically send the employee onboarding to Freshservice after the status changes in greenhouse to “hired”.

We fully leverage employee onboarding kits in Freshservice, and they work perfectly.

The question is, when using the API for onboarding, are the only datapoints required the ones on the first page of onboarding?  Currently, when i onboard an employee directly in Freshservice front end, on page 1 i fill in the details that trigger the kits, but page 2 shows me the ouput of the automated kits, and i hit submit on page 2…

With the API, i wanted to confirm that i’d only need to enter the datapoints, and that the API would automatically process that onboarding ticket INCLUDING the kits…

Has anyone else done this or can confirm/help?

Thanks,!!